These documents are placeholders. They have NOT been reviewed by counsel and MUST be replaced before the first public beta invite goes out. Do not accept, present, or rely on these terms as legally binding.
How refunds work for Immediate Help sessions, Kudos, and Helper Pro subscriptions.
You may cancel at any time before a Helper accepts your Immediate Help session. The authorization on your payment method is released in full — no charge is captured.
If a Helper accepts but does not respond within 5 minutes, you may cancel for a full refund. If the Helper delivers materially incomplete or off-topic guidance, contact CLING within 24 hours to request a partial or full refund at our discretion.
Once a session ends successfully, it is considered delivered. Refund requests after that point are handled on a good-faith case-by-case basis; documented safety issues or clear service failure are always considered.
Kudos are voluntary appreciation payments and are non-refundable once sent, except in cases of fraud, mistaken recipient identified within 15 minutes of sending, or Trust & Safety intervention.
Helper Pro is billed monthly or annually. You may cancel at any time from your Helper Pro page; your subscription remains active through the end of the billing period you have already paid for. No prorated refunds for partial periods, except where required by local consumer-protection law.
Please contact CLING support before initiating a chargeback — most disputes are resolved faster in-app. Chargebacks that bypass this process may result in temporary account suspension while we investigate.
[PLACEHOLDER] Nothing in this policy limits statutory refund or consumer-protection rights that apply in your jurisdiction. Counsel to add jurisdiction-specific carve-outs (EU 14-day right of withdrawal for digital services, UK CRA, US state-specific requirements, etc.).